Frequently asked questions

You must use a government issued email address. Personal email addresses will not be approved.

Your supervisor is responsible with providing you the account #

Your supervisor is responsible with providing you the Code.

Yes, courses can be taken by registration or by payment. Once you've successfully submitted payment, you will have an account created automatically and you will receive an email with the login information.

  • For a Registration by Supervisor's Email & Account number - After you will receive admin's approval of your registration and you set your account's password.
  • For a Registration by Code - After you set up your account's password.
  • Through Payment - If the payment goes through successfully, after you set up your account's password.

Click on the Log In button on the top right corner and use the credentials that you created upon registration approval/ payment.

Once you successfully submit your registration form/payment, you will receive an approval email that contains the next steps for you to log in and start the course.

An approval for Registration by Supervisor's email & Account Number may take up to 24h.

Upon completion of the Course, your certificate will be immediately available for download from the site and you will also receive it by email.

We advise to retake the course every year.

From the Log In page, click on the Forgot password link and follow the instruction.